Refund eligibility
This Refund & Cancellation Policy applies to certification training, learning resources, partner portal access, subscriptions, and other eligible services purchased from Tellus Consulting LLC.
Customers may request a refund within 7 calendar days of the original purchase date, provided that the customer has not accepted the invitation link and signed up for the partner portal.
To be eligible for a refund, both of the following conditions must therefore be satisfied:
- The refund request is submitted within seven calendar days of the original purchase; and
- The customer has not accepted the partner portal invitation and completed registration for the partner portal.
Partner portal activation
Once a customer accepts the invitation link and signs up for the partner portal, the service is considered activated.
After partner portal activation, the purchase is generally non-refundable, because Tellus may have incurred costs, allocated access rights, activated benefits, or otherwise fulfilled a substantial portion of the purchased service.
Simply receiving an invitation email or invitation link does not, by itself, make the purchase non-refundable. The relevant event is the customer's acceptance of the invitation and registration for the partner portal.
How to request a refund
To request a refund, email support@tellusai.com.
Please include:
- Your name
- Email address used for the purchase
- Purchase date
- Order, invoice, or payment information if available
- A brief explanation of the refund request
We may verify whether the partner portal invitation has already been accepted before approving the refund.
If a refund is approved, it will generally be issued to the original payment method. The time required for the refunded amount to appear on your account depends on your bank, card issuer, and payment processor.
Subscription cancellations
Recurring subscriptions may be canceled at any time. Cancellation prevents future subscription renewals.
Unless otherwise required by law, canceling a subscription does not automatically result in a refund for a billing period that has already started. You will generally retain access through the end of the period that has already been paid for, unless the applicable service description states otherwise.
Customers are responsible for canceling recurring subscriptions before the next renewal date if they do not wish to continue the service. A renewal charge that has already been processed is subject to this Refund & Cancellation Policy.
Duplicate charges and billing errors
If you believe you were charged more than once for the same purchase or that a billing error occurred, contact us at support@tellusai.com.
Verified duplicate or incorrect charges will be corrected as appropriate.
Technical and service issues
If you cannot access a service because of a technical problem under Tellus's control, please contact us so that we can attempt to resolve the issue. A temporary technical issue does not automatically qualify a purchase for a refund.
If Tellus is unable to provide a material part of a purchased service, we may provide an appropriate remedy, which could include an extension, replacement access, service credit, or refund depending on the circumstances.
Certain services may rely on third-party partner or certification platforms. Tellus is not responsible for temporary outages or technical problems caused by third-party providers. However, we will make reasonable efforts to help customers resolve access problems relating to services purchased through Tellus.
Certification results
Failure to pass a certification examination does not qualify a customer for a refund. Tellus provides preparation and related services but does not guarantee examination results or certification.
Legal rights
Nothing in this policy is intended to limit any refund, cancellation, withdrawal, or consumer-protection right that cannot legally be waived under applicable law. Where applicable law provides greater rights than this policy, those legal requirements will apply.
Questions regarding refunds or cancellations should be directed to:
Tellus Consulting LLC
Website: www.tellusai.com
Email: support@tellusai.com