Privacy Policy

1. Overview

Tellus Consulting LLC ("Tellus," "we," "us," or "our") respects your privacy.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit tellusai.com, purchase our services, access training resources, communicate with us, or otherwise use our services.

2. Information you provide

We may collect information that you provide directly to us, including:

Name
Email address
Company or organization
Billing information
Purchase information
Account information
Certification-related registration information
Support requests
Communications with Tellus

3. Payment information

Payments may be processed through Stripe.

When you make a payment, your payment information is provided to Stripe and processed according to Stripe's applicable privacy and security practices.

Tellus generally does not receive or store your complete credit-card number.

We may receive transaction-related information such as:

Customer name
Email address
Billing address
Payment status
Transaction amount
Subscription status
Payment method type
Transaction identifiers

4. Information collected automatically

When you visit our website or use our services, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Referring website
Pages visited
Date and time of visits
Website interaction information
Cookies and similar technologies

5. How we use information

We may use personal information to:

Process purchases
Provide purchased services
Create or facilitate account access
Provide partner portal invitations
Manage subscriptions
Provide training materials
Respond to customer support requests
Send transactional communications
Prevent fraud and abuse
Maintain security
Improve our website and services
Analyze website usage
Maintain business records
Comply with legal obligations

6. Communications

Operational communications

We may send communications necessary to provide your purchased service, including:

Payment confirmations
Receipts and invoices
Account-access instructions
Partner portal invitations
Subscription notices
Service-related announcements
Support communications

These operational communications may be necessary even if you do not subscribe to promotional marketing.

Marketing communications

If you choose to receive marketing communications from Tellus, we may send information concerning new services, training opportunities, products, or other updates.

You may unsubscribe from marketing emails using the unsubscribe mechanism provided in the communication or by contacting us.

7. Cookies and analytics

We may use cookies and similar technologies to operate our website, remember preferences, understand website usage, and improve our services.

We may also use third-party analytics tools, such as Google Analytics or similar services. These providers may collect information about how users interact with our website according to their own privacy policies.

9. Partner and certification portals

If your purchase includes access to a third-party partner or certification portal, it may be necessary to provide certain information to the applicable provider or direct you to register with that provider.

Once you provide information directly to a third-party provider, that information is subject to the provider's own privacy policy.

10. Legal disclosures

We may disclose information where reasonably necessary to:

Comply with applicable laws
Respond to lawful government requests
Enforce our agreements
Investigate fraud
Protect the security of our services
Protect the rights, safety, or property of Tellus, our customers, or others

11. Data retention

We retain personal information for as long as reasonably necessary to:

Provide our services
Maintain transaction and accounting records
Resolve disputes
Meet legal obligations
Enforce agreements

Different categories of information may be retained for different periods.

12. Data security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. Your privacy rights

Depending on where you live, applicable law may give you certain rights regarding your personal information, such as the right to:

Request access
Request correction
Request deletion
Object to or restrict certain processing
Request portability of certain information
Withdraw consent where processing is based on consent

Some rights may be subject to legal exceptions.

To make a privacy request, contact support@tellusai.com.

14. International users

Tellus Consulting LLC is based in the United States.

If you access our services from another country, your information may be transferred to and processed in the United States or other countries where our service providers operate.

Where required, we will process personal information in accordance with applicable privacy laws.

15. Children's privacy

Our certification and professional-training services are not intended for children under 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us.

16. Third-party links

Our website or services may contain links to third-party websites.

Tellus is not responsible for the privacy practices, content, or security of third-party websites.

17. Updates and contact

We may update this Privacy Policy from time to time. The latest version will be published on our website and identified by the "Last Updated" date.

For privacy questions or requests, contact:

Tellus Consulting LLC
Website: www.tellusai.com
Email: support@tellusai.com